frequently asked
questions
How long does it take for home delivery?
We dispatch most orders within 2–3 business days. Delivery timelines depend on your location:
- Metro
cities: 3–5 business days - Other
cities & towns: 5–8 business days - Remote
locations: Up to 10 business days
You'll receive a tracking link once your order has been shipped.
What courier partners do you use for deliveries?
We work with trusted courier partners such as Delhivery, Blue Dart, DTDC, Xpressbees, Ecom Express, and other reputed logistics providers depending on your location to ensure safe and timely delivery.
Why am I being charged for delivery when standardshipping is free?
Free shipping applies to eligible orders above our minimum order value and to serviceable locations. Additional shipping charges may apply for:
- Remote
or non-serviceable areas - Oversized
or heavy planters - Express
delivery requests
Any applicable shipping charges will be shown during checkout.
I haven't received an order confirmation or dispatchemail.
Please check your Spam/Junk folder first. If you still haven't received it within 24 hours of placing your order, contact us with your order number or registered email address, and we'll be happy to assist.
Why are some products shipped separately?
To ensure faster delivery and prevent damage during transit, your order may be shipped from different warehouses or manufacturing locations. If this happens, you'll receive separate tracking details for each shipment.
Can I collect my order from your store?
Currently, we offer home delivery only. If we introduce store pickup in the future, we'll update this on our website.
Do you deliver on weekends?
Weekend deliveries depend on your local courier partner and service area. While many locations receive Saturday deliveries, Sunday deliveries are limited.
Can you confirm you've received my return?
Yes. Once your returned item reaches our warehouse and passes inspection, we'll send you a confirmation email within 2–3 business days
How long will it take to receive my refund?
Refunds are processed within 5–7 business days after the returned item has been inspected and approved. The amount will be credited to your original payment method. Processing times may vary depending on your bank or payment provider.
Who pays for return shipping?
If the return is due to a damaged, defective, or incorrect product, Bhumi & Bloom will bear the return shipping cost. For returns due to a change of mind, return shipping charges may be the customer's responsibility, subject to our Return Policy.
Why wasn't the original shipping charge refunded?
Shipping charges are non-refundable unless the return is due to an error on our part, such as receiving the wrong or a damaged product.
Do you offer GST invoices?
Yes. We provide GST-compliant invoices for all eligible purchases. If you require a GST invoice, please enter your GST details during checkout or contact our customer support after placing your order.