At Handcrafted Ceramic Planters, we take pride in creating high-quality handcrafted ceramic products. Each piece is carefully inspected before shipping. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return if:
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The item was damaged during shipping.
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You received the wrong product.
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The item has a manufacturing defect.
To be eligible for a return:
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The request must be made within 7 days of receiving your order.
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The item must be unused, in its original condition, and returned in its original packaging.
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Proof of purchase or your order confirmation is required.
Non-Returnable Items
The following items are not eligible for return:
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Custom-made or personalized products.
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Items that have been used, planted in, or altered.
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Products damaged due to improper handling or misuse after delivery.
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Clearance or final sale items, unless they arrive damaged or defective.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with:
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Your order number.
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Clear photos of the product.
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Photos of the shipping box and packaging.
Our support team will review your request and arrange a replacement or refund where applicable.
Refund Process
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved:
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The refund will be issued to your original payment method.
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Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the return is due to our error or a damaged/defective product.
Return Shipping
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If the return is due to our mistake (incorrect, damaged, or defective item), we will cover the return shipping costs.
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For all other approved returns, the customer is responsible for the return shipping costs unless otherwise stated.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Exchanges
We only replace items if they are defective, damaged, or if you received the wrong product. If you require an exchange, please contact our customer support team to initiate the process.
Late or Missing Refunds
If you have not received your refund after the expected processing period:
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Check your bank account or payment method.
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Contact your credit card provider or bank, as processing times may vary.
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If you still have not received your refund, please contact our customer support team for assistance.
Contact Us
If you have any questions about our Returns & Refund Policy or need assistance with a return or refund request, please contact our customer support team. We are committed to resolving your concerns as quickly as possible and ensuring your satisfaction.