At Handcrafted Ceramic Planters, we take great care in packaging and shipping every order to ensure your handcrafted ceramic pieces arrive safely and in perfect condition.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• Custom, personalized, or made-to-order items may require additional production time. The estimated processing time will be mentioned on the product page.

• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery times may vary depending on your location:

• Domestic Orders: 3–7 business days

• International Orders: 7–21 business days

Please note that delivery times are estimates and may be affected by weather conditions, customs clearance, courier delays, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on the destination, package size, and selected shipping method. Any applicable taxes or duties for international orders are the responsibility of the customer unless otherwise stated.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and courier details. You can use this information to monitor your shipment's progress.

Packaging

Each planter is carefully wrapped using protective materials to minimize the risk of damage during transit. Since every piece is handcrafted, slight variations in color, texture, and finish are natural and make each planter unique.

Damaged or Lost Shipments

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number along with clear photos of the damaged item and packaging so we can assist you promptly.

If your shipment is lost in transit, please reach out to our customer support team. We will work with the shipping carrier to investigate the issue and provide a suitable resolution.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or additional shipping costs resulting from incorrect or incomplete address information.

Delivery Delays

While we strive to deliver every order on time, unexpected delays may occur due to courier services, weather conditions, customs processing, or peak holiday seasons. We appreciate your patience and understanding.

Contact Us

If you have any questions about your shipment or need assistance with your order, please contact our customer support team. We are always happy to help and ensure you have a smooth shopping experience.